Ambler Fireplace & Patio in Colmar, PA Closed now

Reviews about Ambler Fireplace & Patio

• ★ ☆ ☆ ☆ ☆

  March 17, 2020, by Justin Loew
  Lacking customer service. Like the other customer, I found it hard to be served when walking in the door. I was not greeted, and the customer that came in after me was helped after waiting for 20 minutes. Don't even try to call, rarely get someone to answer the phone. If asked to leave a voicemail don't, because it will probably go into ether like mine, and with no cal lback (3 messages left to call back; 2 difference stores). This is the experience I have had with 2 of the 3 locations. Not sure if the customer service is going to be any better once purchasing a product. This business needs to get the customer service in line because definitely rated with the worst experiences. Maybe get some back office people and train them to answer calls, follow-up and keep things moving because the way it's going now, you are putting off new and potential customers before walking in the door. UPDATE - purchasing online as they don't seem very friendly or inclined to make a sale. I had to call back since I knew I was getting a call back, the guy seemed as if I was wasting time. The receptionist actually told me wrong info, instead of looking up to see if in inventory (physically) she was going to let me go but I kept inquiring that I was told they had it. Very disappointing service!!! Please do you due diligence because I now DO NOT trust your company. I would most likely shop elsewhere for a fireplace because that is a big purchase and if you have issues selling a grill well then....